Training: Things to do in a downturn

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A PACKED TRAIN TO STAMFORD BRIDGE — I liked this quote I have just read in Inc magazine. Entrepreneurial leaders were asked what people should do right now to energise their employees and get the business back on track:

Training sometimes seems like a small thing but it is actually the first step in empowering people to do their jobs well. Arthur [Blank co-founder of the Home Depot] and I always wanted to share the wealth; no matter what an employee’s position within the company, we knew he or she could make a contribution by being creative or just working hard. Training combined with providing employees a sense of belonging and rewarding them for results were keys to our success.

— Bernie Marcus, the Home Depot

Because it reaffirms something we’ve been telling people for yonks. That is that giving people the skills they need to be good at their job will always be well received.

I find my job very fulfilling. More than most people do, I suspect. But the bit I love the most is the point in the communication, change and leadership skills training that I do when people unfold their arm and start to smile.

That’s brilliant.

/df



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