Managing change in a world that is both changing and is not

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LONDON — With every day comes a new mix of the hurtling pace of change and the underlying “sameness” of everyday life. And while change is so prevalent in business discussions that people blush to say it is a constant, there remains a fundamental, underlying constancy … Read More

Understanding change management

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THE ROCKS, SYDNEY, NSW — “I just don’t trust them,” my friend says over pizza. I haven’t seen him in 30 years. We were best friends as teenagers in Paris. He’s now a senior civil servant in the Australian governement. He’s just being honest. “I don’t … Read More

We love Australia!

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SYDNEY, NSW — Maybe that sounds just a bit too happy.  But there’s a great deal to be said for the challenges that Australia faces, and the opportunities for companies that plan and communicate change — like us. An editorial cartoon in The Australian this morning … Read More

Raising money

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CHELSEA — Where has all the money gone?  That’s a question I discussed with senior change leaders at two great international businesses this week. When they bemoaned their business’ inability to spend, or it’s continued focus on cutting core costs, I pointed out the money their … Read More

Details, dress & diplomacy: Why your big brain won’t always be enough

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LONDON — There are several converging thoughts in this article.  All of which are probably likely to get me in trouble. For this is a topic that we should be able to talk about, but many forces conspire against it. As background to this, there are … Read More

Consulting: The Tuna Fish Sandwich Rule

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HYDE PARK — Listen up. Especially if you’re new to consulting, or if you travel a lot on business. A fellow called Tom Aiken (not the cook) taught me this important life lesson in a restaurant by the river in Philadephia… about 15 years ago. I … Read More

“I don’t want to go to school…”

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CROMWELL ROAD — There was a little girl with her dad on the bus today.  She cried the whole trip. “I don’t like the teachers…!  I don’t want to go…!  I want my MOMMY…!!”  That kind of crying that is so deep and, after a while, … Read More

The case for change (management)

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BROOK GREEN — It might seem obvious what the case for change is, with revolutions rolling across north Africa and the Middle East.  Self-immolation seems a good reason. Desperation and people fed up with the status quo is driving daily headlines in the month of February … Read More

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