Scotland, referenda, business units and change management

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  LONDON — Clearly there is a disturbance in The Force. Our old ‘sovereigntist’ leader of Quebec, Jacques Parizeau, has called it out thus: “Sovereigntists today stand before a field of ruin,” Mr. Parizeau said in excerpts obtained by Radio-Canada. “There is confusion in their spirits … Read More

Our unique proposition

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LONDON — When organisations set out to improve their operations they can project how the changes will add real value to their business. However in most cases they do not achieve all the benefits that the changes promised. This is the story in almost every business … Read More

Pope Francis: The opportunities of a new CEO

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LONDON — This past 10 days we saw the investiture of both a new Pope and a new Archbishop of Canterbury (the heads of the Catholic and Anglican Christian churches).  That doesn’t happen very often. In both instances they run traditional institutions facing substantial challenges and changes. … Read More

Undone by his own language: The Bob Diamond communications breakdown

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CHELSEA — You’ll have to ask my friend Chris.  I told him at lunch yesterday that I thought Bob Diamond had done himself in with his letter to employees on Monday. By last night that was being reported. I have seen a lot of letters to … Read More

Details, dress & diplomacy: Why your big brain won’t always be enough

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LONDON — There are several converging thoughts in this article.  All of which are probably likely to get me in trouble. For this is a topic that we should be able to talk about, but many forces conspire against it. As background to this, there are … Read More

The end of brand nationalism?

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LONDON — It’s been a busy few months. Apologies for not having written sooner.  When there is a lot on you sometimes don’t get the thoughts through to the page. A stack of un-posted blogs litter my inbox. I don’t want to confuse you about brand.  … Read More

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