It’s not what you say, it’s how you say it

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How many times have you come across someone powerful and full of confidence articulating very few words? You may have been left wondering how they made such an impression.

The impact of non verbal communication is well-known,  and Professor Albert Mehrabian’s research in the 1960s has provided extraordinary soundbites: “55% of meaning in communication is through facial expression.”

However, leaders need to be careful about their cues. A recent article from HBR has outlined the techniques that leaders use to pack a punch in “How to lead without saying a word”.

Do you have any techniques that have worked for you?

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