WESTFIELD — Human Resources departments and Corporate Communications departments have a great deal in common. Including a mutual suspicion and occasionally antagonism.
• focus primarily on people
• believe they can use their systems and processes to make people think / do what they want
• don’t like people much
Someone called last night and said: “What is it about Communications people, that they are all so timid? They never say anything.”
And the same can often be said of Human Resources professionals. With some notable exceptions they tend to be quite modest and happier working quietly behind the scenes. However, in working behind the scenes they can also have quite a strong sense of self-importance and self-belief.
If more people listened to them — they are convinced — the office would be a better place.
Communication people know in their bones that they can get ideas across to people. They can move people and make the business better in a multitude of ways. They have creative powers. Awesome powers that are being under-utilised.
HR people on the other hand have processes that are flawless. They can organise, advise and design systems that will make the business run like clockwork. (If only the people didn’t get it wrong so often!)
It’s almost too good to be true. The author claims to be a major London HR Director.
It sums up the frustrations of HR professionals. Not necessarily in a way I agree with, but certainly in a way that I recognise from working in HR half my working life.
The fact is that HR people have great ideas that people don’t understand. And Communications professionals have great ways of teaching people stuff but not enough good content.
If HR and Communications professionals could find common cause — even if it has to be an antipathy towards people — the the world of work could be a better place.