Engagement: Notes from the skirmish for talent

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TCR — It’s always nice to see an issue you feel strongly about hit the media mainstream. So the article we saw today from Business Week gives us confidence that ‘engagement’ still has currency in these lean and bloodless times.

We certainly know that it should be an issue.

Getting better performance out of your ‘talent’ (to use a lovely HR-ism) is a sure-fire way of succeeding in a recession. Leaving them listless and lingering in the doldrums is not.

What I like about Robert Polet’s article is how it touches on many of the areas that years or research and study have shown to be the key drivers of employee engagement. When leaders are talking about encouraging people to experiment, giving them choices to make, improving communications and increasing their confidence, we think that things are moving in the right direction.

We have almost finished our Engagement Audit process. Next month we’ll be testing it with some top professionals. And doing a pilot shortly after that. What gets me most excited about it is that it moved engagement away from the annual employee satisfaction survey and places the emphasis clearly on operations. The audit will tell you want you are already doing and how you can do that better.

That’s exactly what Gucci are talking about, and we think it’s what more and more organisations should be focusing on.

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