Change is everywhere

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  LONDON — It’s already been a week of change.  Google has announced it’s going to take on the iPhone.  Meanwhile Facebook’s entry into the phone market, Facebook Home, hasn’t landed that well.  Inside all those businesses you can imagine people scrambling to adjust their plans … Read More

The hidden costs of ‘change’ failure

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LONDON — We probably all know the stats about the percentage of change programmes that fail to deliver the value intended.  It’s 70%. Or so. And the definitions often change. Some say that’s the percentage that fail totally… And that may be true, but… Anyway. Back … Read More

Hogan Lovells: A few words of support for Andrew McGinty

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LONDON — It’s a silly time for news stories. But everyone seems to love a “bad business” story. So I feel sorry for Lovells’ man in China. He sent out a note to try to rally his senior staff and get them into the office on … Read More

The Butterfly Effect

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When you think about change, do you ever think about the concept of uncertainty?  Last week, Prof. Richard Bradley delivered a lecture at the London School of Economics on the topic of ‘managing uncertainty’ – what it is and how to deal with it.  A big … Read More

We love Australia!

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SYDNEY, NSW — Maybe that sounds just a bit too happy.  But there’s a great deal to be said for the challenges that Australia faces, and the opportunities for companies that plan and communicate change — like us. An editorial cartoon in The Australian this morning … Read More

Existential angst in the Communications team

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SHAFTESBURY AVENUE — We have a more formal “news” item to write and probably a paper to publish. But the findings of a number of large comparative analysis assignments this summer are playing on my mind. Communications functions are changing And they’re changing in every possible … Read More

Jelly beans: Can you live with the name of your change programme?

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LONDON — As a bored university student, I occasionally visiting the manicured lawns of Toronto’s nicer districts and dreamt up the idea that people should have a large statue on their lawn of what got them there. My friend Stacey’s dad ran Mr Transmission. And I … Read More

Stephen Covey and the hidden mystical agenda

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LONDON — It is sad to hear that anyone has died.  Stephen Covey supported and inspired many people. I will admit, though, that I struggled with his advice. I also admit that it may be cultural.  As a skeptic about most things, when someone’s own website says “[he] dedicated … Read More

Employee engagement is meaningless

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CARTHAGE — It’s very fashionable to talk about ’employee engagement’ these days.  British PM Gordon Brown set up an enquiry to look into it.  Job titles are sprouting up for people who tend to it.  Even the boardroom and shareholder’s favourite Forbes magazine has written glowingly … Read More

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