How to buy consulting: costs, fees, expenses…

AT HOME — I’ve been trying to figure out how I ended up with a four-digit dentist’s bill this month, without ever discussing even the procedure, let alone the fees.

And I can’t really make sense of it.

Similarly we have been working with a mid-level legal firm a few years and we keep getting bills through the door with what seems [...]

Who would want to be a leader?

HYDE PARK CORNER — I had a run of texts from a politically obsessed British friend last week. “Have you heard the latest joke about Chris Christie?”

I hadn’t. In fact I hadn’t even heard of Chris Christie.  I was still catching up on the impossible rise and fall of Rick Perry (who I also hadn’t heard of a [...]

Proof of life: 5 things to do today to better your Internal Comms

LATE IN LONDON — We like lists and in recent times this blog may have been harder on Internal Communicators than is deserved.

So here are a few things that you can do in a single day.  They will advance your case, secure your reputation and make your organisation more successful.

1. Create a six month plan on one page

Put [...]

The Royal Wedding is part of your work

ST ANDREW’S — The temperature drops about 3 degrees in 500 yards from the town down to the Old Course. And it’s not 26C like London.  It’s 9C.

The town is a buzz 10 days before the wedding of William and Kate, who met here.

Further to the south in town the old [...]

Empathy, distance and communications… and newsprint

Washington, DC — It’s great to read good American newspapers again, like the Washington Post.  For the first time ever it has made me think about retirement.  Because that’s when I will be able to read the Post, and weekly editions of the New Yorker, from cover to cover.

It was alarming to hear two [...]

‘Best Companies’… It’s worth asking some questions

MY HOUSE — I’ve left the Sunday Times’ 100 Best Companies to Work For 2011 by the kitchen table.  Just so it stares at me over breakfast.

Once I used to read it with interest.  I’d look for companies I knew.  I’d see what I could learn from them.

I don’t do that so much anymore.

And I am not [...]

The case for change (management)

BROOK GREEN — It might seem obvious what the case for change is, with revolutions rolling across north Africa and the Middle East.  Self-immolation seems a good reason. 

Desperation and people fed up with the status quo is driving daily headlines in the month of February 2011.  And that is crisis-driven change.

Real, genuine, people-dying-in-the-street change.

That’s compelling.

But it doesn’t happen in business [...]

Change management: Egypt and the limitations of men

 

WORLD’S END — I hadn’t realised how odd an address this is to be writing from.  But maybe it’s fitting.

30+ years ago I arrived at a boarding school in rural Ontario.  I had been living the previous two years in Paris and two years before that in Kenya.  While still a Canadian, I was a smart-ass, and a French-fueled nihilist.

The Cold War [...]

Short notes from a mad world

 

Avram Grant is becoming superstitious

Board backs Houllier to ‘change culture’
says my paper this morning.  Suggesting the French football managers responsible for the rapidly sinking team Aston Villa might fix some unnamed ills that were made evident over the summer.  Culture change, eh?  We do that.

Grant pushed [...]

Remember, remember: Conflict and dumb luck make history

LONDON — A whole lifetime of planning and meticulous work ended with the death of Sir Thomas Tresham on 11 September 1605.  He had been working on a beautiful hill-top house in Northamptonshire and the lavish gardens surrounding it.  A pious Catholic in a Britain that was only settling into Anglicanism, he hid his piety in quiet symbolism around the [...]