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KENSINGTON — There’s not much that is ‘commercial’ in my house. Maybe a few dozen old newspapers with adverts in them. A poster on a child’s wall that promotes a museum or a football team. One doesn’t expect to be sold to at home. However there is one exception: the cereal boxes. We’ve got seven of them. All different. All placed at [...] DULLES – I used to work for IATA. It was one of my first corporate communications jobs. And it was a great introduction to a complex industry. I had grown up in airplanes, so why not see how they’re run? And what a world it was. Largely started by former military pilots out of the Second World War, the business [...] MY HOUSE — I’ve left the Sunday Times’ 100 Best Companies to Work For 2011 by the kitchen table. Just so it stares at me over breakfast. Once I used to read it with interest. I’d look for companies I knew. I’d see what I could learn from them. I don’t do that so much anymore. And I am not [...] BROOK GREEN — It might seem obvious what the case for change is, with revolutions rolling across north Africa and the Middle East. Self-immolation seems a good reason. Desperation and people fed up with the status quo is driving daily headlines in the month of February 2011. And that is crisis-driven change. Real, genuine, people-dying-in-the-street change. That’s compelling. But it doesn’t happen in business [...] PICCADILLY — I sat, tired, with 300 other parents at a school information session about our 13-year-old daughters’ futures. It was exhausting. Not only because school administrators — as a species — don’t seem to be able to speak in public. But because it was really just a parents de-programming session. The main messages were: Don’t force your child to take subjects [...] LONDON / PARIS — I expect no sympathy for having to spend lots of time in Paris. In fact, I love the fact that I get to work in French again. I had to spend most of the past week reminding myself how ‘change management’ becomes « la conduite du changement » but, by and large, I think I got away [...]
How many times have you been asked to complete a survey at work? In today’s economic climate, online surveys are a cost-effective way to demonstrate engagement and gather feedback. However, employees and managers are commonly complaining that they are becoming ‘survey-fatigued’ and there is a steady decline in participation rates and the quality of responses received. Organisations need to consider surveys as [...] SW LONDON — There’s a video shop across from my bus stop. Or there used to be. Now it’s a specialty ski boot shop. Obviously. There are now cafés where there used to be off-licences… and estate agents and phone shops on every high street. It’s the natural evolution of business. Old businesses pass away and new ones come in to their places. The [...]
SOUTH WEST LONDON — Well? Someone has to ask. It wasn’t that long ago I was explaining to clients where “internal communications” came from. It was a “discipline”, it came from the business realisation that people were a key part of their asset portfolio… and now that we had driven down supply costs, making people more efficient had to do with Internal [...] BY THE THAMES — There’s an interesting article about Transocean in The Sunday Times last weekend (subscription required). Perhaps you read it? I have been expecting something to come out, and certainly the implication is that we will hear a lot more about Transocean in the near future. I am sure there’s a lot to say [...] |
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