Stephen Covey and the hidden mystical agenda

LONDON — It is sad to hear that anyone has died.  Stephen Covey supported and inspired many people.

I will admit, though, that I struggled with his advice.

I also admit that it may be cultural.  As a skeptic about most things, when someone’s own website says “[he] dedicated his life to demonstrating how every person can truly control their destiny with profound, [...]

Undone by his own language: The Bob Diamond communications breakdown

CHELSEA — You’ll have to ask my friend Chris.  I told him at lunch yesterday that I thought Bob Diamond had done himself in with his letter to employees on Monday.

By last night that was being reported.

I have seen a lot of letters to employees and Mr Diamond’s just didn’t hit the right notes.  It felt like it [...]

Raising money

We have found it's good to do what they say

CHELSEA — Where has all the money gone?  That’s a question I discussed with senior change leaders at two great international businesses this week.

When they bemoaned their business’ inability to spend, or it’s continued focus on cutting core costs, I pointed out the money their companies are sitting on.

Great big [...]

Details, dress & diplomacy: Why your big brain won’t always be enough

LONDON — There are several converging thoughts in this article.  All of which are probably likely to get me in trouble. For this is a topic that we should be able to talk about, but many forces conspire against it.

As background to this, there are a few things going on in the business.  We are interviewing right now.  I am [...]

The end of brand nationalism?

LONDON — It’s been a busy few months. Apologies for not having written sooner.  When there is a lot on you sometimes don’t get the thoughts through to the page.

A stack of un-posted blogs litter my inbox.

I don’t want to confuse you about brand.  Able and How is not a ‘brand’ business.  But because we are almost always concerned with [...]

Business, politics and football

SOUTH KEN — The win seems easily in hand.  It will be more of a TKO than a real back-slapping, headline-grabbing, crowd-pleasing victory.  But that’s okay.

And then the player kind of clumsily sits down and then leans forward and back… and falls down.

Suddenly the game is not over yet.

I think I am describing an indescribably painful final [...]

Heart and Seoul: Why I want to work in Korea

LONDON — It’s been hard not to think about Korea this week.  But I have different things on my mind.  Not the loss of a dictator.  Not the worry that still has South Korean’s practicing evacuations like WWII Britain and Cold War America.

I am thinking about Korea’s fertile business culture and the country’s uncanny ability to reinvent itself, rebuild and [...]

M & A away… Change will bring more merger activity

LONDON — I talked to an M&A banker on the weekend.  Made me think of my time at high school dances.  Always standing on the wall, trying to look cool.  But never out on the actual dance floor.

The merger and acquisition market is a bit quiet at the moment.  And amen to that.  We’re busy enough without it.  Businesses are [...]

How to buy consulting: costs, fees, expenses…

AT HOME — I’ve been trying to figure out how I ended up with a four-digit dentist’s bill this month, without ever discussing even the procedure, let alone the fees.

And I can’t really make sense of it.

Similarly we have been working with a mid-level legal firm a few years and we keep getting bills through the door with what seems [...]

Change management and Britain’s big banks

CHELSEA — The problem with change is that you cannot always foresee what might happen next.  So you create an anticipated direction of travel and risks, issues, dependencies etc. along the way.

That’s how it’s done.  In a nutshell.

The problem with Britain’s big banks though is not that they don’t know what might happen next.  They do, but they’re determined to [...]