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	<title>Able and How &#187; leadership communication skill</title>
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		<title>The return of &#8220;happy&#8221; and &#8220;nice&#8221;</title>
		<link>http://www.ableandhow.com/blog/silly/the-return-of-happy-and-nice</link>
		<comments>http://www.ableandhow.com/blog/silly/the-return-of-happy-and-nice#comments</comments>
		<pubDate>Sun, 25 Jan 2009 18:04:20 +0000</pubDate>
		<dc:creator>David Ferrabee</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[silly]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[leadership communication skill]]></category>
		<category><![CDATA[people]]></category>

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<p>THE LITTLE GYM &#8212; My friend Nic likes to say &#8220;I think <em>nice</em> is over-rated.&#8221;  But I know she doesn&#8217;t mean it.</p>
<p>We have been running <a href="http://www.surveymonkey.com/s.aspx?sm=JCM2ZiFDiciZH8w2MC4cjA_3d_3d" target="_blank">a survey this past week</a> that asks about people&#8217;s relative sense of happiness.  I have to admit it&#8217;s not the kind of survey that I am immediately comfortable with.  But <a href="http://www.ableandhow.com/blog/silly/the-return-of-happy-and-nice" title="The return of &#8220;happy&#8221; and &#8220;nice&#8221;" class="read-more">[...]</a></p>]]></description>
			<content:encoded><![CDATA[<p><img class="alignnone" src="http://designflute.files.wordpress.com/2008/01/radioactive-happiness-face.gif" alt="" width="420" height="315" /></p>
<p>THE LITTLE GYM &#8212; My friend Nic likes to say &#8220;I think <em>nice</em> is over-rated.&#8221;  But I know she doesn&#8217;t mean it.</p>
<p>We have been running <a href="http://www.surveymonkey.com/s.aspx?sm=JCM2ZiFDiciZH8w2MC4cjA_3d_3d" target="_blank">a survey this past week</a> that asks about people&#8217;s relative sense of happiness.  I have to admit it&#8217;s not the kind of survey that I am immediately comfortable with.  But we have had some very interesting results.</p>
<p>My favourite has got to be the person who called up and said &#8220;thank you for sending me this survey.  I hadn&#8217;t realised that I AM actually happy, until you asked me.&#8221;</p>
<p>That&#8217;s a funny response, isn&#8217;t it?  It makes me a bit uncomfortable.  But it&#8217;s a great result in these times.  So far we are also quite surprised by the number of people who have said they&#8217;re happy&#8230;  Even when their work and life seems a mess.</p>
<p>Nice is another question.  We can&#8217;t completely agree, but we think that customer service in Britain has improved as the economy has worsened.  In <a href="http://www.currys.co.uk/" target="_blank">Curry&#8217;s</a>, in <a href="http://www.homebase.co.uk/webapp/wcs/stores/servlet/StoreCatalogDisplay?langId=-1&amp;storeId=20001" target="_blank">Homebase</a> and in supermarkets people are being nice to me!</p>
<p>I&#8217;m not used to it.  But it&#8217;s sure if nice.  It makes me happy.</p>
<p>/df</p>
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