Stephen Covey and the hidden mystical agenda

LONDON — It is sad to hear that anyone has died.  Stephen Covey supported and inspired many people.

I will admit, though, that I struggled with his advice.

I also admit that it may be cultural.  As a skeptic about most things, when someone’s own website says “[he] dedicated his life to demonstrating how every person can truly control their destiny with profound, [...]

Undone by his own language: The Bob Diamond communications breakdown

CHELSEA — You’ll have to ask my friend Chris.  I told him at lunch yesterday that I thought Bob Diamond had done himself in with his letter to employees on Monday.

By last night that was being reported.

I have seen a lot of letters to employees and Mr Diamond’s just didn’t hit the right notes.  It felt like it [...]

Aung San Suu Kyi, history and Abercrombie & Fitch

 

“The past is alive — it never goes away.”

Aung San Suu Kyi, Oxford, 20 June 2012

 

One of the benefits of moving around a lot as a child (which I did) is that history changes from country to country. Like changing TV channels.

In my nine schools I studied the French Revolution three times. I enjoyed it each time. [...]

Communications Function reviews

MY KITCHEN — You know it could be better.

The Events team don’t do the AGM for some reason that no one can remember.  Or Brand is spread across 5 departments, including Legal and Tax?

Or sometimes you look at your Communications Function and you can tell it’s broken.

Do you need 15 people in Internal Communications?  Why does the Crisis guy sit [...]

The end of brand nationalism?

LONDON — It’s been a busy few months. Apologies for not having written sooner.  When there is a lot on you sometimes don’t get the thoughts through to the page.

A stack of un-posted blogs litter my inbox.

I don’t want to confuse you about brand.  Able and How is not a ‘brand’ business.  But because we are almost always concerned with [...]

Proof of life: 5 things to do today to better your Internal Comms

LATE IN LONDON — We like lists and in recent times this blog may have been harder on Internal Communicators than is deserved.

So here are a few things that you can do in a single day.  They will advance your case, secure your reputation and make your organisation more successful.

1. Create a six month plan on one page

Put [...]

Internal communications is like a cereal box

KENSINGTON — There’s not much that is ‘commercial’ in my house.  Maybe a few dozen old newspapers with adverts in them.  A poster on a child’s wall that promotes a museum or a football team.  One doesn’t expect to be sold to at home.

However there is one exception: the cereal boxes.

We’ve got seven of them.  All different.  All placed at [...]

Modern change management and internal communications

KINIGHTSBRIDGE — I had a nice bowl of pasta yesterday with one of the leading lights in our business.  A guy I have known for 5 years or so, and who has distinguished himself by sustaining and growing a global consulting footprint through the years.

And we complained.  Like two old men down at the park.

“Things have changed.”

“There’s not much value [...]

Words are important: We can’t escape writing and should stop trying

LONDON — I am very pleased that this is National Novel Writing Month. It is, I think, just a ruse for a book publishing website. But for me, it’s working.

My 13-year-old daughter and I started yesterday morning. We get up early and tap away in the kitchen before the sun comes up. On day two she’s on [...]

Is internal comms dead?

 

SOUTH WEST LONDON — Well?

Someone has to ask.

It wasn’t that long ago I was explaining to clients where “internal communications” came from.  It was a “discipline”, it came from the business realisation that people were a key part of their asset portfolio… and now that we had driven down supply costs, making people more efficient had to do with Internal [...]