Hogan Lovells: A few words of support for Andrew McGinty

LONDON — It’s a silly time for news stories. But everyone seems to love a “bad business” story. So I feel sorry for Lovells’ man in China. He sent out a note to try to rally his senior staff and get them into the office on time.

Did it [...]

The Butterfly Effect

When you think about change, do you ever think about the concept of uncertainty?  Last week, Prof. Richard Bradley delivered a lecture at the London School of Economics on the topic of ‘managing uncertainty’ – what it is and how to deal with it.  A big ask, considering the lecture was only 60 minutes long.

Uncertainty: a state of mind caused [...]

Understanding change management

THE ROCKS, SYDNEY, NSW — “I just don’t trust them,” my friend says over pizza.

I haven’t seen him in 30 years. We were best friends as teenagers in Paris. He’s now a senior civil servant in the Australian governement.

He’s just being honest.

“I don’t trust the guys who want to do change management on my projects. They take big budgets and [...]

We love Australia!

SYDNEY, NSW — Maybe that sounds just a bit too happy.  But there’s a great deal to be said for the challenges that Australia faces, and the opportunities for companies that plan and communicate change — like us.

An editorial cartoon in The Australian this morning takes a poke at PM Gillard for her “relentless positivity”.  As if that’s a bad [...]

Stephen Covey and the hidden mystical agenda

LONDON — It is sad to hear that anyone has died.  Stephen Covey supported and inspired many people.

I will admit, though, that I struggled with his advice.

I also admit that it may be cultural.  As a skeptic about most things, when someone’s own website says “[he] dedicated his life to demonstrating how every person can truly control their destiny with profound, [...]

Undone by his own language: The Bob Diamond communications breakdown

CHELSEA — You’ll have to ask my friend Chris.  I told him at lunch yesterday that I thought Bob Diamond had done himself in with his letter to employees on Monday.

By last night that was being reported.

I have seen a lot of letters to employees and Mr Diamond’s just didn’t hit the right notes.  It felt like it [...]

Employee engagement is meaningless

CARTHAGE — It’s very fashionable to talk about ‘employee engagement’ these days.  British PM Gordon Brown set up an enquiry to look into it.  Job titles are sprouting up for people who tend to it.  Even the boardroom and shareholder’s favourite Forbes magazine has written glowingly [...]

The end of brand nationalism?

LONDON — It’s been a busy few months. Apologies for not having written sooner.  When there is a lot on you sometimes don’t get the thoughts through to the page.

A stack of un-posted blogs litter my inbox.

I don’t want to confuse you about brand.  Able and How is not a ‘brand’ business.  But because we are almost always concerned with [...]

Business life in the Middle East: working in ‘the region’

BAHRAIN — This is my first time in Bahrain.  That leaves only really Oman in the area that I haven’t been to / worked in.

United Arab Emirates?
√ Check
Saudi Arabia?
√ Check
Kuwait?
√ Check
Qatar?
√ Check

It’s a part of the world that many people can’t (or choose not to) understand.

In the last three weeks [...]

Transformation and change management: How to…

WEST LONDON — There’s a hording around the big, refurbished church at Hammersmith flyover that says TRANSFORMATIONSPACE.  The hordings in the photo above are at the base of the new Shard of Glass building at London Bridge.

What are they on about?

The words ‘change’ and ‘transformation’ are starting to gain some currency in business circles these days.  Many, many large companies [...]