Windows 8 changes Microsoft — have they learned from New Coke?

LONDON — In newspapers this week Microsoft CEO Steve Ballmer is quoted on his “bet the company” moment.  Last year, his firm, Microsoft, launched Windows 8, a new operating system, and didn’t include the company’s well understood “start” button.

This week they’ve announced that they’ll redress that error.

Journalists are enjoying calling [...]

Pope Francis: The opportunities of a new CEO

LONDON — This past 10 days we saw the investiture of both a new Pope and a new Archbishop of Canterbury (the heads of the Catholic and Anglican Christian churches).  That doesn’t happen very often.

In both instances they run traditional institutions facing substantial challenges and changes.  So we can look at them to see how a new ‘CEO’ can drive change. [...]

The origin of brands

LONDON — Some of us at Able and How have been spending a lot of the last few months in the desert.

Our host country also contains the remarkable Museum of Islamic Art.  A beautiful building designed by I. M. Pei. Its remarkable collection is made more remarkable by the way it is displayed.

Words, geometry, functional items [...]

Hogan Lovells: A few words of support for Andrew McGinty

LONDON — It’s a silly time for news stories. But everyone seems to love a “bad business” story. So I feel sorry for Lovells’ man in China. He sent out a note to try to rally his senior staff and get them into the office on time.

Did it [...]

Independence – it’s rarely that easy

LONDON – No one seems too surprised this week that the Catalan have voted for independence.  Except maybe the Catalan who voted for it.

Independence is something we often dream about. We spend most of our adolescence fighting for it.  And then almost all of our adulthood.

We want to be free of the constraints imposed on us.  We want to be [...]

The Butterfly Effect

When you think about change, do you ever think about the concept of uncertainty?  Last week, Prof. Richard Bradley delivered a lecture at the London School of Economics on the topic of ‘managing uncertainty’ – what it is and how to deal with it.  A big ask, considering the lecture was only 60 minutes long.

Uncertainty: a state of mind caused [...]

Understanding change management

THE ROCKS, SYDNEY, NSW — “I just don’t trust them,” my friend says over pizza.

I haven’t seen him in 30 years. We were best friends as teenagers in Paris. He’s now a senior civil servant in the Australian governement.

He’s just being honest.

“I don’t trust the guys who want to do change management on my projects. They take big budgets and [...]

What I say – What I mean – What you hear…

Ever think the world would be an easier place if we all had a common language?  Think again.

Irony. Sarcasm. Nuance. The Brits themselves know that their social norms and conversational etiquette can be complex to say the least.  So what hope does the rest of the world have in understanding British English as their second, third or fourth language?

 

Source: [...]

Quebec: Lost for words

LONDON — Like being on holiday when your house is broken into, watching politics unfold in my home town of Montreal and across the province of Quebec is unhealthy.  You imagine things that aren’t true.  You worry about what might have happened, and hold out hope in vain for things that might not.

Then the reality is both better and worse [...]

Politics: Brother can you spare a thought?

LONDON — Tomorrow you will catch your tie in the feed tray of the photocopier. It won’t be a pretty end, but it will be final.

What do you want to leave behind?

Imagine your family will be looked after.

What do you want to leave behind?

Would you like to leave the world a better place?

That’s what politics is all about. And that’s [...]