Our unique proposition

LONDON — When organisations set out to improve their operations they can project how the changes will add real value to their business. However in most cases they do not achieve all the benefits that the changes promised. This is the story in almost every business in operation. Strategies don’t reach the heights they intended. New [...]

“Google becomes GE”: The changing shape of businesses

LONDON — This morning’s Financial Times asks whether Google has become our century’s GE.

Is Google really “emerging as the dominant consumer technology company of the early 21st century”?  And if so, what does that mean for business in the 21st Century.

1. Transient megastars

Although it appears like a colossus to my children, Google hasn’t even [...]

Windows 8 changes Microsoft — have they learned from New Coke?

LONDON — In newspapers this week Microsoft CEO Steve Ballmer is quoted on his “bet the company” moment.  Last year, his firm, Microsoft, launched Windows 8, a new operating system, and didn’t include the company’s well understood “start” button.

This week they’ve announced that they’ll redress that error.

Journalists are enjoying calling [...]

Pope Francis: The opportunities of a new CEO

LONDON — This past 10 days we saw the investiture of both a new Pope and a new Archbishop of Canterbury (the heads of the Catholic and Anglican Christian churches).  That doesn’t happen very often.

In both instances they run traditional institutions facing substantial challenges and changes.  So we can look at them to see how a new ‘CEO’ can drive change. [...]

Hogan Lovells: A few words of support for Andrew McGinty

LONDON — It’s a silly time for news stories. But everyone seems to love a “bad business” story. So I feel sorry for Lovells’ man in China. He sent out a note to try to rally his senior staff and get them into the office on time.

Did it [...]

Is Corporate Communications going to disappear?

LONDON — Recent analysis or Corporate Communications functions provides some surprising insights.

Something has happened to Corporate Communications.  Not only are times changing but time has changed the function. Its future is now in doubt.  And while that news is sobering, it is not necessarily the end of Corporate Communications.  Many functions are already finding solutions.  We examine these developments here.

From [...]

The Butterfly Effect

When you think about change, do you ever think about the concept of uncertainty?  Last week, Prof. Richard Bradley delivered a lecture at the London School of Economics on the topic of ‘managing uncertainty’ – what it is and how to deal with it.  A big ask, considering the lecture was only 60 minutes long.

Uncertainty: a state of mind caused [...]

Understanding change management

THE ROCKS, SYDNEY, NSW — “I just don’t trust them,” my friend says over pizza.

I haven’t seen him in 30 years. We were best friends as teenagers in Paris. He’s now a senior civil servant in the Australian governement.

He’s just being honest.

“I don’t trust the guys who want to do change management on my projects. They take big budgets and [...]

We love Australia!

SYDNEY, NSW — Maybe that sounds just a bit too happy.  But there’s a great deal to be said for the challenges that Australia faces, and the opportunities for companies that plan and communicate change — like us.

An editorial cartoon in The Australian this morning takes a poke at PM Gillard for her “relentless positivity”.  As if that’s a bad [...]

Existential angst in the Communications team

SHAFTESBURY AVENUE — We have a more formal “news” item to write and probably a paper to publish. But the findings of a number of large comparative analysis assignments this summer are playing on my mind.

Communications functions are changing

And they’re changing in every possible way. Getting smaller. Focusing on a few core things. Reporting into different places. Delivering [...]