Windows 8 changes Microsoft — have they learned from New Coke?

LONDON — In newspapers this week Microsoft CEO Steve Ballmer is quoted on his “bet the company” moment.  Last year, his firm, Microsoft, launched Windows 8, a new operating system, and didn’t include the company’s well understood “start” button.

This week they’ve announced that they’ll redress that error.

Journalists are enjoying calling [...]

Pope Francis: The opportunities of a new CEO

LONDON — This past 10 days we saw the investiture of both a new Pope and a new Archbishop of Canterbury (the heads of the Catholic and Anglican Christian churches).  That doesn’t happen very often.

In both instances they run traditional institutions facing substantial challenges and changes.  So we can look at them to see how a new ‘CEO’ can drive change. [...]

Understanding change management

THE ROCKS, SYDNEY, NSW — “I just don’t trust them,” my friend says over pizza.

I haven’t seen him in 30 years. We were best friends as teenagers in Paris. He’s now a senior civil servant in the Australian governement.

He’s just being honest.

“I don’t trust the guys who want to do change management on my projects. They take big budgets and [...]

Existential angst in the Communications team

SHAFTESBURY AVENUE — We have a more formal “news” item to write and probably a paper to publish. But the findings of a number of large comparative analysis assignments this summer are playing on my mind.

Communications functions are changing

And they’re changing in every possible way. Getting smaller. Focusing on a few core things. Reporting into different places. Delivering [...]

Our first week down under

SYDNEY – With the Harbour Bridge in the background, opening up Able and How’s first international office is exciting and motivating. People are welcoming and kindly helping us to settle in.

And the more we talk to people, the more we realise just how exciting the change management and communications sector is here. Not just in Australia, but in the neighbouring [...]

Politics: Brother can you spare a thought?

LONDON — Tomorrow you will catch your tie in the feed tray of the photocopier. It won’t be a pretty end, but it will be final.

What do you want to leave behind?

Imagine your family will be looked after.

What do you want to leave behind?

Would you like to leave the world a better place?

That’s what politics is all about. And that’s [...]

What motivates stars?

It seems appropriate to talk about stars as the Olympics are in full swing in Britain, and we have just won our first gold medal  in rowing.

Identifying star performers is part of common management theory in many businesses. However, while identifying them may be a challenge in itself, doing it consistently and often across many functional disciplines is even more [...]

Getting different minds behind your change

People in organisations make decisions based on a variety of criteria.  These decisions are motivated by a multitude of factors.  So how do you ensure decisions are made when planning and implementing change?  How do you get everyone to agree and on board quickly?

Harvard Business Review (April 2012) reported interesting research on decision-making for data-savvy employees.  The research was carried [...]

Leadership and transformation: It’s not what you think

BALTIMORE TRAIN STATION — Harvard Business Review has a cover story about Apple founder Steve Jobs.

THE REAL LEADERSHIP LESSONS OF STEVE JOBS

The title is not capitalised like that, but it might as well be.  It screams from the news-stand. And maybe some people will part with $25 to buy [...]

The fine line between business vanity and genius…

FULHAM — The title should read: “The fine line between business vanity and genius: that’s change management.” But it was too long.

I have just read about the Galacticos Island this morning.  A billion-dollar plan to build a Real Madrid theme-park island in the UAE.  It was being derided as a wild and silly idea.  [...]