The origin of brands

LONDON — Some of us at Able and How have been spending a lot of the last few months in the desert.

Our host country also contains the remarkable Museum of Islamic Art.  A beautiful building designed by I. M. Pei. Its remarkable collection is made more remarkable by the way it is displayed.

Words, geometry, functional items [...]

Understanding change management

THE ROCKS, SYDNEY, NSW — “I just don’t trust them,” my friend says over pizza.

I haven’t seen him in 30 years. We were best friends as teenagers in Paris. He’s now a senior civil servant in the Australian governement.

He’s just being honest.

“I don’t trust the guys who want to do change management on my projects. They take big budgets and [...]

The fine line between business vanity and genius…

FULHAM — The title should read: “The fine line between business vanity and genius: that’s change management.” But it was too long.

I have just read about the Galacticos Island this morning.  A billion-dollar plan to build a Real Madrid theme-park island in the UAE.  It was being derided as a wild and silly idea.  [...]

The end of brand nationalism?

LONDON — It’s been a busy few months. Apologies for not having written sooner.  When there is a lot on you sometimes don’t get the thoughts through to the page.

A stack of un-posted blogs litter my inbox.

I don’t want to confuse you about brand.  Able and How is not a ‘brand’ business.  But because we are almost always concerned with [...]

When communicators attack

EARL’S COURT — Not sure how I missed this one.  But The Independent has been running a investigative series on lobbyists.  And they’ve chosen one of the biggest and most respected firms to ‘expose’.

In summary, some journalists pretended to be wealthy potential clients from a large foreign country and they recorded the communications professionals bragging about things they shouldn’t [...]

BP and dead birds in the Gulf versus traffic deaths in Mexico

PICCADILLY — I’m not a journalist.  Never trained as one.  But I feel like I know the trade a bit.

And this year’s BP story has been an interesting one.  In some respects I feel like it has played out differently in the UK than in the USA.  Americans have been busy trying to sort out the mildly [...]

Self-inflicted wounds: Remedial work for beleaguered corporations

BY THE THAMES — We are being approached by more and more firms who have suffered calamitous shock recently.

Sometimes businesses can be shaken and undermined by operational errors: crashes, explosions, poisonings, etc.  Some can be caught out with serious infractions: unfair trading, fraud, loss of licence.

And no one seems to know what to do with these.

Dealing with external forces is [...]

Transocean, internationalism and belonging

BY THE THAMES — There’s an interesting article about Transocean in The Sunday Times last weekend (subscription required).  Perhaps you read it?

I have been expecting something to come out, and certainly the implication is that we will hear a lot more about Transocean in the near future.

I am sure there’s a lot to say [...]

"Mirror, mirror on the wall…"

PARSONS GREEN — There’s a lady in a business suit sitting reading The GuardianThe Media Guardian is tossed on the bench beside her.  Untouched.

It’s maybe symptomatic of a larger issue. And then again maybe I am just getting old. [Cue rant.] Why do the media need sections dedicated to… the media? 

I [...]

John Lewis & Co-op are not numpties

DISTRICT LINE — I love the way that the mainstream of public discourse can so easily reject different approaches as silly. I didn’t see the show on John Lewis last Wednesday — Inside John Lewis. A friend of mine did though. And he says they were painted as a [...]