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Employee ‘enablement’ seems to be the latest term to emerge in the Internal Communications world. It has been mentioned in a few circles recently, including this article that suggests enablement is ‘the missing link to productivity’ in business today. But is there really a difference between engagement and enablement? Is anyone out there using ‘enablement’ [...] How do you get your daily digest of news and information? If it’s through online media you are in the majority of the world’s news readership. However recent research from the University of Oregon suggests that the way we ‘read’ affects recall. We tend to scan, semi-engage with content and not finish the end of an article. This study has [...] How many times have you come across someone powerful and full of confidence articulating very few words? You may have been left wondering how they made such an impression. The impact of non verbal communication is well-known, and Professor Albert Mehrabian’s research in the 1960s has provided extraordinary soundbites: “55% of meaning in communication is through facial expression.” However, leaders need to [...] Able and How has spotted a rare display of good stakeholder communication, after a fractious industrial dispute – all the way from Australia. It comes from Qantas Airways, the Australian airline carrier, hot on the heels of the grounded fleet last week. Alan Joyce, CEO sent out a timely and informative note to frequent flyers in a reassuring tone that oozed [...] Crisis. Economic instability. Strikes. Sinking stock prices. Inflation. It feels like never ending bad news leaving us with the question, both professional and personally: ‘how on earth can I have predicted that’? Sometimes you can’t. Crisis is crisis. But change, well, modern life and modern business is all about constant change and sometimes you get unexpected outcomes that are good [...] The Able and How team have been spending a lot of time in the Middle East recently. Our colleagues on the ground there have punctuated our London-based client work (and occasional vociferous current affairs debates) with some very intriguing photos depicting slogans and every day signs in English and Arabic. Able and How love the art of language and we spend [...] At Able and How we are aware of the link between business performance and employee engagement. The benefits of enhancing the bond between employees, their colleagues and their organisations have been well documented over the last decade. According to ORC International’s latest Perspectives survey, employee engagement in the UK is lagging behind global trends and has fallen to 17th place in [...] September marks Able and How’s 3rd birthday and we would Over the years we have worked on some exciting and challenging change programmes and look forward to many more years of success. Thank you to everyone [...] Back in May, the renowned author and change management guru John Kotter published a short article on the role of hierarchy within organisations. Kotter suggested that whilst the hierarchical organisation had been successful during the 20th century, in the modern world, where an ‘ever increasing rate of change’ is taking place. The managerial processes which run through a [...] One of our management consultants was perusing this month’s HBR and came across an article on ‘The Merger Dividend’. It provoked discussion on the skills you need to engage senior executives in high-stake moves. Able and How is well aware of the risks inherent in a merger. We understand the complex changes that need to happen. And we understand the need [...] |
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