Leadership’s hotting up – Doha


It’s hot here. Really hot. 36oC at 07:45 this morning kind of hot!

 

Some of the team are out here in Doha working on our latest assignment – to develop a consistent message for a newly rebranded organisation, communicate that to senior leaders and engage them in the changes to come.

 

There’s change happening all the time out here in the world’s richest country. And with solid financial backing it might seem like it should be an easy task.

 

But organisations face the same challenges however big or small, cash rich or in debt.

 

Being able to create a clear vision and articulate that at the top of the organisation is essential to effective change. In companies where there is a silo culture, having everyone on the same page and pulling in the same direction will kick start your change programme. It sounds simple but how does it compare in your organisation?

 

Some of the most successful organisations such as GE, Disney and IBM had a simple, clear strategy that everyone could follow.

 

So, how do you go about aligning leadership?

 

There are some sound principles about positioning strategic goals, keeping it simple and being able to tell a compelling story. There’s a range of tactics for engaging senior leaders and supporting them and their teams to take up the challenge.

 

Company culture can be difficult to shift. The ‘this is how we’ve always done it’ mentally needs to be realigned to the new company goals. And there will always be a tightrope act between respecting what has been, and setting a new direction.

 

It can be done. But tread carefully!

 

For now, it’s shades on, air conditioning up and back to delivering a growing business its new story of change.

 

Will in Doha

 

Windows 8 changes Microsoft — have they learned from New Coke?

LONDON — In newspapers this week Microsoft CEO Steve Ballmer is quoted on his “bet the company” moment.  Last year, his firm, Microsoft, launched Windows 8, a new operating system, and didn’t include the company’s well understood “start” button.

This week they’ve announced that they’ll redress that error.

Journalists are enjoying calling it “the biggest product failure since the launch of New Coke more than 30 years ago”. And you can sense the underlying glee in what seems to be a bad news story.

So it’s worth asking: Is it a bad news story?

When Coca-Cola answered what it thought was a market that wanted — a sweeter product — and introduced New Coke, everyone talked about it.  Soon Coke was “forced” into a retreat that had them introduce Coca-Cola Classic…. the old brand.

And the marketshare went up.  They were outselling Pepsi by two to one when their marketing blunder was over.

At that time Coke COO, Donald Keough, said:

“Some critics will say that Coca-Cola made a marketing mistake, some cynics will say we planned the whole thing.  The truth is that we are not that dumb, and we are not that smart.”

Will Microsoft sell more operating systems as a result of this?  I don’t know. Maybe not. But they are making themselves a topic of discussion.

We got Windows 8 in my house last week.  It’s taking a bit of getting used to.  Some of us are managing the change better than other. But it sure feels like the future.

/df

Sir Alex Ferguson: Big (football) boots to fill

So Sir Alex is off. Or Sir Alec depending on what side of the Highlands you’re from.

The news prompted more than one million tweets in under an hour. An insight itself into how powerful social media is when people feel the information has a real impact on their lives. Whether or not it does or not is up to you to decide.

Apart from the tributes for a man who has been an iconic  football manager, the conversation has quickly turned to Ferguson’s replacement.

Sir Alex has shaped and nurtured a football club over 26 years into a global institution. In his leaving statement he described leaving ‘the organisation’ in great shape. And apart from winning dozens of titles and even more trophies he also coached Tony Blair in leadership. He’s also been the subject of a study by Havard Business School – Sir Alex Ferguson: Managing Manchester United.

So how does the Manchester United organisation understand what was it that Sir Alex’s leadership that made them so successful? Apart from reading the study of course.

And how can they continue such effective management and deliver a clear direction for their employees, investors and global fan base?

They could look to replicate Ferguson’s techniques exactly. They could use his legacy as a foundation for the future. They could take their chances with a completely new management arrangement.

Whatever the decision, there will be a transition. A change. And that can be challenging for everyone.

These are questions Able and How work on everyday with clients around the world. We help organisations understand the direction they need to take. And how to enable leadership teams to deliver it.

We support businesses to measure their change capability so they can quickly get better at change. Whoever’s in charge.

We may not have worked with Sir Alex – our hair may not have been dried – but we recognise how leaders can manage change, and the great results that that can bring.

 

William Barkway

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