Leadership, data and the lady on the end of the phone — Part 1

ON THE 14 BUS — I have just read an estimate that we will have generated 35 zettabytes of data by 2020.

A zettabyte is a number with 21 zeros after it.  Try writing that out…

Yea, I can’t be bothered either.  But man, that’s a big number.  What is it all? And who is reading/ watching it?

Technology people say that we ‘create’ data and then others ‘consume’ it.

That makes it sound very posh, doesn’t it?  It certainly sounds like something you want to do.  And maybe even pay for.

Instead it increasingly feels to me like we are simply ‘throwing off’ data.  Like giving off heat.  And someone is there catching it.

It’s an image isn’t it?  We’re like wet dogs shaking furiously, and that humid cloud of noughts and dashes that flies off is being carefully preserved and made available for others to dig through.

But who wants to dig through that?

It’s brilliant that we have these new tools.  That infants in Nando’s can watch cartoons on iPads while their parents stare blindly off into the middle distance.  That satnavs mean I never have to know where I am, or where I am going.  That the Yellow Pages or Dewey Decimal System are now an anachronism.  That I can have a stack 1.5 cms high of unread books on my bedside Kindle.

Unfortunately, I don’t think that stops our most important experiences from being human ones.  I will still remember a product by the person who sold it to me, a holiday by the feeling of being there, a business meeting by the jokes or the tie…

In a digital age when the machines are meant to make all the difference, we’re learning that maybe the media is NOT the message.  Leaders are not rising up, blinking and unshaven out of their mothers’ basements.  They are still people who can interact, express and understand the things that others feel.  And do so in person.

Zettabytes are less meaningful than Zelda bites.  As F. Scott probably would never have said.

/df

Corporate vanity vs your job

NCS — I saw two different guys running in Hyde Park this morning. One, older, knees together, shuffling along as if in his own (unrecognised) Olympic sport. Happy as a clam. The other was striding along in a sleeveless vest looking down to see how his biceps look when he runs. He had a face like thunder.  They are like two kinds of public personas.

Nowadays I find it quite hard to figure out where your ‘public’ job starts and your real life ends. I know how it works for me. It’s a line a tread carefully and not always successfully, but I’ve been there a lot.

However for many executives it’s an uncomfortable issue. CEOs and Management Teams need to be comfortable with their faces being displayed in Annual Reports and on websites. They are part of the business’ assets.  Like posher sales people, who need to put themselves ‘out there’ to become the face of their product.

But how far out?  And what happens when you start to love it?

There are always cases like Richard Branson, Donald Trump, Alan Sugar and others who are actually more famous than their brands. And there are others who aspire to be, but sometimes come up short, like Gerald Ratner, Carly Fiorina or Arianna Huffington. There are certainly lots of people available to point out the deficiencies and the schadenfreude when it all goes horribly wrong.

I give you therefore this sample video that I have only just uncovered. Look at my horrible Dumb & Dumber haircut in the CRHA corporate video.

However, at other times, like in our recent Social Media at Work video, which is still running strong and gaining viewers, the time invested in putting on a public face seems worthwhile.

How can you tell what is right and what is wrong?

It might just be a question of style and level of ambition.  I like this for example:

But I find these a bit too much:

They just don’t look that comfortable.  Like they’re in a French new wave cinema picture.

However, that is still preferable to these ones: 

It seems to say: “We’ve come to steal your calculator.”

Finding the balance between public and private persona has never been harder than now.  Access to information can make everyone’s life an open book.  But you can be open and honest and still choose which pages people will look at.

/df

Drawing attention to yourself: The consulting challenge

GREAT PORTLAND STREET - Not far from our offices is the Chinese Embassy in the UK.  Across the street there’s a booth set up and someone practising Falun Gong 24 hours a day. Falun Gong (which just looks like aerobics to you and me) is illegal in China.

It’s undoubted that they are annoying the Embassy by doing this. And drawing attention to themselves in a peculiar way — though one that Jane Fonda would approve of.

This is a very subtle, but effective, way of drawing attention to yourself.  It’s probably not for us.

How to draw attention to yourself is a question we face in professional services. We want to share our ideas and expertise with people.  But we can’t take out ads, or stage protests or stunts.

And this week we have a film to promote. We think Social Media @ Work is a very interesting online event.  We like the idea of putting experts and interesting people infront of a camera to debate.  And then broadcasting that in a form that is engaging and interesting.

We want you to see it.

So how do we do that?

/df

Social media at work (in your company)

 

LONDON — We’ve just been working in the United States again a lot.  And of course we have clients in Europe, the Middle East and a lot in Africa too the moment.  So we’re pretty clear about how organisations communicate over great distances.

But social media at work is not really the answer to that question.

We’re also completing our film on [...]

Wired world: Location is still important

LONDON — Kim’s in Egypt this week. 

Yea.  That’s something isn’t it?

You wouldn’t imagine that someone is in Egypt, after we watched the recent (mostly peaceful) revolution, and not think it mattered.

Detroit.

It’s a city that may have passed it’s prime.  Today I read that 25% of the population of Detroit has left in the past 10 years.  And that [...]

Japan from a far: Information ≠ knowledge

LONDON — We have learned not to be impatient.  Which is an odd thing. 

We know that real knowledge of the disaster in Japan won’t emerge for days.  In the place of that knowledge we have lots of information.

This is in a world where we used to wait weeks to hear about the Normandy landings or the sinking of the Titanic.  [...]

Facebook fades away

PARSONS GREEN — Like the recent ‘Jasmine Revolution’ protest in China, more spectators and officials show up at social media sites these days than actual participants.

It’s early maybe to call time on Facebook.  But the signs are definitely there.  Where once there were lots of people flapping about and making mistakes (oh, how we [...]

Pictures worth 1,000 words

NEW CAVENDISH STREET — There are quite a lot of times that you look at pictures and they make you pause.  So rather than my usual many words, here are some pictures.

What do they keep in their fridges in the 1950s?  Seriously.

What is art?  Maria Schneider died this week.  Best known for The Last Tango in Paris which I saw [...]

Corporate fan fiction: Why not?

HOME — I used to have a Klingon cookbook.  No, it was Lt. Uhura’s Cookbook.  But there was Klingon it it.  That was in university.  More than 20 years ago.

I never cooked anything from it.

Are you kidding?

But I moved it from dorm to dorm and house to house.  I thought its simple existence was funny enough.  (Yes, not [...]

Go ahead! Google me!

MARBLE ARCH — I was visited by a charming man from Brussels yesterday called Hugh. We had a nice chat about PR, communications and change management. We talked about schools in Kenya and wine in Kuwait and real estate in Cirencester.

When it came to the subject at hand — work — Hugh blushed a bit and said “I [...]