Consulting: The Tuna Fish Sandwich Rule

HYDE PARK — Listen up. Especially if you’re new to consulting, or if you travel a lot on business.

A fellow called Tom Aiken (not the cook) taught me this important life lesson in a restaurant by the river in Philadephia… about 15 years ago.

I have always remembered.

“My wife and I have an agreement,” he said.  “When I am travelling on business and we talk on the phone, I am always ‘in my hotel room having a tuna fish sandwich’.”

“It’s just easier that way.”

With Skywalker-like devotion I have stuck to Tom’s rule.  Through three children and umpteen thousands of miles of travel it has always stood me in good stead.

Imagine the conversation otherwise:

You: “Baby?! You there?! Can you hear me?! Sorry about the noise!  You wouldn’t believe it… I’m, like, in the back of this big stretch limo, we’re going through Times Square… We just had this amazing meal… Robert De Niro was sitting beside us… and…. and in my hotel room, I’ve got a free loofa… it’s amazing!”

“Yea, yea. What’s up with you?”

“You’re… What?  Sorry?  You’re… standing in a flooded basement changing a nappy in the dark?”

“Oh.”

“How’s that going?”

Tuna fish.  Brown bread.  Nothing on the TV.

Trust me.

/df

Business, politics and football

SOUTH KEN — The win seems easily in hand.  It will be more of a TKO than a real back-slapping, headline-grabbing, crowd-pleasing victory.  But that’s okay.

And then the player kind of clumsily sits down and then leans forward and back… and falls down.

Suddenly the game is not over yet.

I think I am describing an indescribably painful final 2 minutes of the SuperBowl this past Sunday.

But I could also be describing the twists and turns of the GOP presidential nomination process in the Land of the Free.

It’s not there that the comparisons end either:

  • the vast amounts of money spent on the event consistently exceed its real entertainment value.
  • the commercials are more fun than the live action.
  • the most important players are not on the field.
  • the strategists and power-brokers are in no shape themselves to play the game (physically or morally).
  • really, really short bursts of activity are followed by endless replays, analysis… and more commercials.
  • the average American sees the whole thing as an excuse to drink and eat more… and complain about everything.

Not bad.  As far as analogies go.

And when you think about how much American voters like a quarterback (Kennedy, Reagan) it starts to actually get quite frightening.

And how far is big business removed from this kind of pantomime?  To what extent are companies run as artifice, with rules that are too complicated, by actors who are standing in for the interests of others?

You can start to think of a compelling case, which institutional shareholders taking on a ‘strategists’ role, and unskilled middle managers stumbling around a field doing a job that is unclear to them.

But the comparison doesn’t hold up for long.  Not in most well-run or actively trading businesses anyway.

Executives and managers are still surprisingly powerful.  The decisions they make can have an immediate affect on the organisation.  The enterprise should — and most often does — show results and involve people in a genuinely consuming way.

In fact, if there is a complaint about the work that we do (as white collar workers in the industrialised world) it is that it is too all consuming and too fulfilling.  People complain about working too hard, getting stressed, not taking enough holiday, etc.  None of those behaviours are driven by real coercion.  

Business strategies are usually fairly coherent.  The implementation sometimes needs work.  But you’ll rarely find a business sitting down when the action starts.

/df

2012: A year of change

(c) Able and How at ableandhow.com

MARYLEBONE — This year is a big year of change. In technology, in the world economy, the world of sport, even in the way all our countries are run.  There are elections in America, France, India…

What is more significant in a country than a change of government?

And that’s what is promised in India, Malaysia, Taiwan, Serbia,  Kuwait, El Salvador, The Gambia, Armenia, Algeria, Madagascar, Libya, Mongolia, Mexico, Cameroon, Kenya, Sierra Leone, Ghana, Belarus, Ukraine, Ghana, Angola, Bhutan, Guinea, Lesotho, Zimbabwe and Togo.

New presidents in Yemen, Senegal, Mali, Russia, Dominican Republic, Mexico, Albania, France, Kenya, Turkey, the United States of America, Venezuela, Sierra Leone, Egypt, Kosovo and Zimbabwe.  Yes, Zimbabwe.

We know that the United States presidential election of 2012 is to be held on Tuesday, November 6, 2012. It will be the 57th presidential election.  And it will get a lot of attention.

But how about the world’s largest democracy?

Yes.  That’s India.  How about that one?

Or the big red splotch above?  Russia.

That’s important too.

There are other changes coming too.  Some, we seem to know for sure:

  • Gold prices will keep going up.  And hit $2,000 and ounce in 2012, they say.
  • The Internet is going to change.  A new IP address protocol will mean that companies may start building two sites for a doubled up Internet — the old one, and the new one.
  • We’ll all be talking about faster, slimmer smart phones and The Cloud.  If you don’t know about either, now is the time to do some research.
  • Plus many more things you may want to share?

This time next year things will be very different.

I promise.

Businesses will fail.  Some will be dominant that you haven’t even heard of.  Yours will merge, divest, make a 90 degree turn, or implement similar significant changes.

So, what are you doing about it?

Well it is a topic that is quite dear to our hearts at Able and How.  We are launching our Able and How Change Index this year.  And our change management work the world over continues at a pace.

We will be keeping an eye on business, political and social trends this year.  And keeping you up to date with the Able and How Change List (look for it soon in our News section).

Change is good.

Get into it with us.

/df

P.S. And, by the way, NASA assures us that the world is not going to end.  After many years of fielding wild calls, they were forced to put up this website.

Heart and Seoul: Why I want to work in Korea

LONDON — It’s been hard not to think about Korea this week.  But I have different things on my mind.  Not the loss of a dictator.  Not the worry that still has South Korean’s practicing evacuations like WWII Britain and Cold War America.

I am thinking about Korea’s fertile business culture and the country’s uncanny ability to reinvent itself, rebuild and [...]

Goodwill toward men

LONDON — We’re crashing into Christmas. Like everyone else.  Lurking in shop doorways on Dec 24th and thinking “I said I’d never do this again.”

It’s been an odd and uncomfortable week amongst men in the UK though.  The dominant pagan religion of football has seen people talking about “goodwill toward men”, but in reverse.

What qualifies as “lacking goodwill” and what [...]

Sorry, Sir Richard, that’s not it…

 

SOUTH KENSINGTON — There was a piece in the Independent yesterday about Sir Richard Branson’s “three point plan” to get the UK economy going.

Unfortunately the plan is completely pants.

I wish it weren’t, but it is.

Years ago, when I worked in politics a very worthy husband and wife team approached my cabinet ministers with suggested [...]

Business transformations: Same, same, different

 

DOHA, QATAR — We’re working on four different ‘transformation programmes’ at the moment. Combined they are on three continents, in over 30 countries.

You would think that would provide some shocking contrasts.  But it does something quite different. It shows startling similarities.

Everything has superficial differences: language, geography, industry, structure…

Yes, those can seem superficial.

The issues in big business transformation generally fall into [...]

How to buy consulting: costs, fees, expenses…

AT HOME — I’ve been trying to figure out how I ended up with a four-digit dentist’s bill this month, without ever discussing even the procedure, let alone the fees.

And I can’t really make sense of it.

Similarly we have been working with a mid-level legal firm a few years and we keep getting bills through the door with what seems [...]

The cascade is broken

 

SOUTH WEST LONDON — They say it’s broken.  But I am not convinced it ever really worked.  The company cascade is like the Lost City of Atlantis… or the missing Beach Boys album.  Many people think it’s out there, but disappointment is the most likely outcome.

Here’s how the theory goes:
• You start at the top with a message.
• You give [...]

Age and the workplace for 40-year-olds

 

PICCADILLY — I’ve been scanning the ‘famous birthdays today’ section of the paper for a few weeks.  Looking at the ages of those who make the list.  And — maybe it’s just me — but one decade seems to be noticeably absent.

Mine.

I didn’t want to turn 40.  But that was 5 years ago, so you think I’d be used to [...]