Heart and Seoul: Why I want to work in Korea

LONDON — It’s been hard not to think about Korea this week.  But I have different things on my mind.  Not the loss of a dictator.  Not the worry that still has South Korean’s practicing evacuations like WWII Britain and Cold War America.

I am thinking about Korea’s fertile business culture and the country’s uncanny ability to reinvent itself, rebuild and refocus just in time for tremendous success.

See if you can read this bit without stopping in your tracks:

  • in 1961 South Korea ranked 117th in the world for arable land per capita (behind Saudi Arabia and Somalia)
  • in the last 50 years Korea’s per-capita GDP has grown at 23,000 percent
  • today the tiny country (smaller than Iceland) has the world’s 12th largest economy by purchasing power
  • unemployment is 3.2 percent
  • one of the world’s lowest rates of public debt
  • 80% of the 49 million people live in urban areas
  • Koreans are four times as likely to have high-speed internet access as Americans and they pay very little for it

A series of seemingly prescient government decisions have constantly shoved the economy in the right direction.  Even through the tough economic times in the late 90s and mid 2000s the countries has seemed to make the right choices.

Today they are pushing — against their own traditions — for more entrepreneurship.  And I wouldn’t bet against them.

In fact, I’d like to be there now. If the chaebols’ would give us a call? Samsung, LG, SK… we’d like a word.

/df

The cascade is broken

 

SOUTH WEST LONDON — They say it’s broken.  But I am not convinced it ever really worked.  The company cascade is like the Lost City of Atlantis… or the missing Beach Boys album.  Many people think it’s out there, but disappointment is the most likely outcome.

Here’s how the theory goes:
• You start at the top with a message.
• You give it to a few people.
• They give it to a few people.
• And soon enough the whole business has heard.

Not only have they heard, but they’ve received a compelling, first-hand account of something important.

It can’t fail.  And what a compelling idea.  So simple, so… unlikely to deliver the results you are seeking.

The problem with cascades is that, in spite of some great theory and massive stores of ‘best practice’, they rarely do what people want them to do.

There are two problems: Expectations and implementation.

The expectations for cascades tend to assume that a message will make it through the business.  And that the message will arrive in one piece.  And that people will know what to do with it.  And — perhaps most wildly optimistic of all — that it will change people’s behaviour.

Those expectations are not bad things.  It would be great to have any system that could do that.  But they are simply unrealistic.

The same often happens with the implementation.  We tend to believe that a compelling bit of prose, or an arresting headline will ensure that a message arrives at its intended location.  An unfortunately that’s unrealistic too.  Cascades tend to focus on reporting facts, to avoid misinterpretation.  And facts, unfortunately, are not what drive people to change their behaviour.  Behaviour is driven by understanding and appreciation of information.

To get that you need to explain information, provide context and ensure understanding.  Few cascades can do that.

It’s a shame really.  Because an employee cascade is a very enticing prospect. 

Unfortunately what we want the cascade to do it simply more than it can.

/df

Drawing attention to yourself: The consulting challenge

GREAT PORTLAND STREET - Not far from our offices is the Chinese Embassy in the UK.  Across the street there’s a booth set up and someone practising Falun Gong 24 hours a day. Falun Gong (which just looks like aerobics to you and me) is illegal in China.

It’s undoubted that they are annoying the Embassy by doing this. And drawing attention to themselves in a peculiar way — though one that Jane Fonda would approve of.

This is a very subtle, but effective, way of drawing attention to yourself.  It’s probably not for us.

How to draw attention to yourself is a question we face in professional services. We want to share our ideas and expertise with people.  But we can’t take out ads, or stage protests or stunts.

And this week we have a film to promote. We think Social Media @ Work is a very interesting online event.  We like the idea of putting experts and interesting people infront of a camera to debate.  And then broadcasting that in a form that is engaging and interesting.

We want you to see it.

So how do we do that?

/df

Providers of executive education

LONDON — I’ve just been reading about a company that offers “custom executive education” and does so very successfully around the world.

It’s an interesting business.  We were talking to the good people at BraveNewTalent about the subject yesterday. 

How do companies get talented people to learn and grow at / for the job?

Just [...]

Proof of life: 5 things to do today to better your Internal Comms

LATE IN LONDON — We like lists and in recent times this blog may have been harder on Internal Communicators than is deserved.

So here are a few things that you can do in a single day.  They will advance your case, secure your reputation and make your organisation more successful.

1. Create a six month plan on one page

Put [...]

Social media at work (in your company)

 

LONDON — We’ve just been working in the United States again a lot.  And of course we have clients in Europe, the Middle East and a lot in Africa too the moment.  So we’re pretty clear about how organisations communicate over great distances.

But social media at work is not really the answer to that question.

We’re also completing our film on [...]

Wired world: Location is still important

LONDON — Kim’s in Egypt this week. 

Yea.  That’s something isn’t it?

You wouldn’t imagine that someone is in Egypt, after we watched the recent (mostly peaceful) revolution, and not think it mattered.

Detroit.

It’s a city that may have passed it’s prime.  Today I read that 25% of the population of Detroit has left in the past 10 years.  And that [...]

Empathy, distance and communications… and newsprint

Washington, DC — It’s great to read good American newspapers again, like the Washington Post.  For the first time ever it has made me think about retirement.  Because that’s when I will be able to read the Post, and weekly editions of the New Yorker, from cover to cover.

It was alarming to hear two [...]

Facebook fades away

PARSONS GREEN — Like the recent ‘Jasmine Revolution’ protest in China, more spectators and officials show up at social media sites these days than actual participants.

It’s early maybe to call time on Facebook.  But the signs are definitely there.  Where once there were lots of people flapping about and making mistakes (oh, how we [...]

Short notes from a mad world

 

Avram Grant is becoming superstitious

Board backs Houllier to ‘change culture’
says my paper this morning.  Suggesting the French football managers responsible for the rapidly sinking team Aston Villa might fix some unnamed ills that were made evident over the summer.  Culture change, eh?  We do that.

Grant pushed [...]